Lesson+3+The+Solutions+Identified

For the project to be successful, we must deliver an updated cost analysis of the Georgia Pacific team versus third party vendors (outsourcers in the US). This can be done by comparing GP’s metrics and practices to the measurements of the outsourcing companies’ data. Doing so, GP will be able to determine if future jobs will be more cost effective to be done by an outsourcer rather than in-house. In addition, metrics and best practices must be converted into costs, for example:

· How much it costs for one DBA to support one database? · How many databases can one DBA support (based on size, complexity) · Pricing by service level of a database (24/7, 5 days a week) · What is the pricing model based on? (technology, services provided)

Another possible solution is to benchmark GP against itself. To move our plan into action, we must investigate the current quality of service by analyzing the employee performance and comparing the statistics to the GP’s operational metrics. For instance, if after cutting 5 DBAs GP wishes to find out if the current team is lacking quality progress, it could do so by looking at the number of overtime hours worked and comparing that to the number of incidents reported and the number of incidents patched up.

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